Choosing a Funeral Director
A loved one has been collected by another funeral director – are we obligated to use their services?
You are certainly welcome to choose your preferred Funeral Director.
If your loved one is being cared for in a nursing home or hospital, it's wise to think about who you'd want to have arrange their funeral should the need arise – and to request that staff document your chosen funeral director's name and phone number on the patient's file.
If a death occurs, and you have not been present or contactable, the care facility may call their usual funeral home to arrange collection of the deceased person without your consent or awareness. If this occurs, you are free to request that your loved one be transferred to your chosen funeral home. Be aware that you may be charged an extra transport fee for the relocation service.