Whether you've experienced the sudden loss of a loved one, or an expected death has occurred, we are here to assist you and take care of as much – or as little – of the process as you like and will honestly answer any, and all, questions you may have regarding the funeral process.
A cessation of life document must be signed by a doctor, paramedic or other suitably qualified person, indicating cause of death, before your loved one can be brought into our care.
If the deceased has passed away at home, without any medical professionals present, you will need to contact their doctor to have the certificate signed. If they were in a hospital or care facility, the medical staff will organise for that document to be completed and will then call us, if nominated, to commence transport of your loved one to our clinical care facility in Dromana.
For our immediate assistance, please call our 24 hr contact phone number: 03 5982 0086 anytime.
We will bring your loved one into our care and – when convenient for you – one of our Directors will make an appointment to meet with you in person, by phone or skype/zoom etc. We will then assist you to plan a memorable funeral for your loved one.
If you require urgent grief counselling, please contact Lifeline on 13 11 14.
In a medical emergency please call 000.